Bill Protection for Time-of-Use Rates

In May 2021, most residential electricity customers in Alameda County were placed on Time of Use rates as part of a statewide transition to support more renewable energy. The transition included a year of bill protection, which has now concluded.

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Get In Touch

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We want to hear from you! EBCE is dedicated to providing cleaner energy throughout Alameda County. We care about this community, because it’s where we live and work, too.

Send us an email at customer-support@ebce.org

Call us at 1-833-699-EBCE (3223) and speak with a live representative Monday - Friday from 9AM–5PM.

We also have a live-chat feature enabled on this webpage during business hours.

For account-specific inquiries, please include your PG&E account number and service address.

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